A little consideration will ya !

Why do people have such bad manners today.  As a small business owner, I want to keep my customers happy and since I am professional, have ethics and manners, I always make it a point to answer all my emails in a timely fashion.  I will not make my customers wait for a response and I do expect the same in return.  But nooo!   I can’t believe how many people out there just don’t respond or acknowledge email requests nowadays.  Even if you think that email is irrelevant or not important, acknowledge it anyways, because that person could be a potential customer in the future.

Gee wiz…. if you want your own business to succeed, respond to email requests, it’s not that difficult !

How many of you have had the same problem?  Let me know how you have dealt with the situation.

Use the Leverage Levers

In a perfect business world, the small business, and the small business owner, would do nothing but sell.  The small business wouldn’t manufacture anything, wouldn’t send bills, wouldn’t fill out forms, wouldhn’t read and sign leases or contracts, wouldn’t do any administration.  The small business owner wouldn’t do any such business chores because they don’t add value.  Such chores consume money and time.

The perfect world is unrealistic.  The perfect world is problably an impossiblity.  But managing your business to get to the perfect world is a good guideline.  The small business owner should only do those core activities that get and keep customers; do only those activities that give the customers what they want, when they want it.

Consequently, you must keep your busines lean and simple.   Any necessary activity that you, the owner, can’t do well must be done by someone else.  Any function not core to your business must be done by someone else.  Hiring others to do things is how you increase your span of work, how you get leverage.  Your leverage levers include delegation, outsourcing, consultants, outside experts, temp workers, interns and retired grandparents.

As much as possible, as much as affordable, use the leverage levers. 

Leverage yourself and your business to grow and to succeed.

Biz Sitting

Are you solopreneur looking upon holidays with horror?

How much business will you lose, what happens if a client needs support while you are away?

You know that you are in need of a holiday, but dread leaving your business unattended.

Did you know that a business babysitting service (a.k.a. Biz Sitting) is available for small business owners such as yourself?  The basics of the service are: answering the phone, handling e-mails and faxes and dealing with clients directly. You can enjoy your holiday with complete peace of mind whilst your clients are happy.